Terms of Service

These Terms of Service ("Terms") govern your use of the entroptics.com website and the Entroptics Shield service operated by Entroptics ("we," "us"). By creating an account or using our services, you agree to these Terms. If you are using Entroptics on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Entroptics Shield is a behavioral anomaly detection platform for AWS S3. We process CloudTrail event metadata from your AWS environment to build behavioral baselines and detect anomalies in S3 access patterns. We provide alerting, investigation, incident management, and reporting capabilities through a web-based dashboard and API.

We do not access, read, or store your actual S3 file contents. We process only API event metadata.

Entroptics Vision is provided under a separate written agreement with each customer, which governs its use instead of these Terms.

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at contact@entroptics.com if you suspect unauthorized access.

Each account is associated with a single tenant (organization). You may invite team members under your tenant with appropriate roles (Admin, Analyst, Viewer). You are responsible for managing user access within your tenant.

Free plan: Available at no cost with usage limits as described on our pricing page. We reserve the right to modify free plan limits with 30 days' notice.

Paid plans: Billed monthly or annually as selected at signup. Prices are in USD. Annual plans are billed upfront for the full year at the discounted rate shown on our pricing page.

Trials: Paid plans include a 14-day free trial. No credit card is required to start a trial. If you do not add a payment method before the trial ends, your account will be downgraded to the Free plan.

Overages: If you exceed your plan's daily event limit, we will continue processing your events without interruption. We will notify you at 80% and 100% of your limit and provide a 7-day grace period to upgrade or reduce volume. We will never silently drop your security events.

Cancellation: You may cancel your subscription at any time from the Settings page. Cancellation takes effect at the end of your current billing period. We do not offer prorated refunds for partial months. Annual plans may be cancelled for a prorated refund within the first 30 days.

You retain all ownership rights to the data you provide to Entroptics, including CloudTrail event metadata processed by our platform. We do not claim ownership of your data.

You grant us a limited license to process your CloudTrail event metadata solely for the purpose of providing the anomaly detection service. This license terminates when you cancel your account.

Upon cancellation, all tenant data — including baselines, alerts, incidents, reports, and event metadata — will be permanently deleted within 30 days. You may export your data via the platform API or CSV export before cancellation.

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to other tenants' data
• Reverse engineer, decompile, or disassemble any part of the platform
• Use the service to develop a competing product
• Exceed rate limits or abuse the API in a way that degrades service for other users
• Share account credentials or API keys with unauthorized parties
• Misrepresent your identity or organizational affiliation

We reserve the right to suspend or terminate accounts that violate these terms, with notice where practicable.

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice via email or in-app notification. We are not liable for downtime caused by factors outside our control, including AWS outages, network issues, or force majeure events.

Enterprise plans with SLA guarantees are governed by a separate Service Level Agreement provided during the sales process.

The Entroptics platform, including its detection algorithms, user interface, documentation, and branding, is the intellectual property of Entroptics. These Terms do not grant you any rights to our intellectual property beyond the limited right to use the service as described.

Feedback, suggestions, or feature requests you provide may be used by us to improve the platform without obligation or compensation.

Entroptics Shield is a detection and alerting tool. We do not guarantee that all security threats will be detected, nor that all alerts represent genuine threats. You are responsible for your own security posture and incident response decisions.

To the maximum extent permitted by law, Entroptics' total liability for any claims arising from your use of the service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

We may update these Terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your account before they take effect.

These Terms are governed by applicable law. We will first try to resolve any dispute arising from these Terms informally by contacting you; please contact us before starting any formal proceeding.

For questions about these Terms:

Entroptics
Email: contact@entroptics.com